We understand that sometimes circumstances change, and you may need to cancel an order. This policy outlines our procedures for order cancellations.

Eligibility for Cancellation:

• Pre-Shipment Cancellations: You may cancel your order for a store credit as long as it has not yet been shipped. Once an order has been shipped, it is considered fulfilled and cannot be canceled. In this case, you will need to initiate a return following our Return Policy for store credit.
• Custom or Personalized Orders: Due to the personalized nature of custom or made-to-order jewelry, cancellations for these items are not accepted once production has begun. 

How to Cancel an Order:

To cancel an order, please contact us as soon as possible

• Email: hello@kitakaturi.com

Please provide your order number and the reason for the cancellation.

Cancellation Processing:

• Confirmation: Once we receive your cancellation request, we will send you a confirmation email acknowledging your request.
• Store Credit: If your order is eligible for cancellation, we will issue a store credit for the full amount of the order (excluding any original shipping costs) within 7 business days. The store credit will be applied to your account and can be used towards any future purchase on our website. We will send you an email confirmation once the credit has been applied.

Exceptions:

In rare circumstances, we may need to refuse or limit order cancellations. This may occur due to factors such as:

• Suspected fraudulent activity.
• Repeated cancellations by the same customer.
• Force majeure events (e.g., natural disasters, pandemics).

What if my order has already shipped?

If your order has already shipped, we are unable to cancel it. However, you can return the items for a store credit (excluding original shipping costs) towards a future purchase. Please refer to our Return Policy for details on how to initiate a return. Return shipping costs will be your responsibility.

Contact Us:

If you have any questions regarding our order cancellation policy, please contact us:

• Email: hello@kitakaturi.com

Policy Updates:

We reserve the right to modify this order cancellation policy at any time. Any changes will be posted on this page. Please check this page periodically for updates.

Effective Date: January 25, 2025

Important Considerations:

• Shipping Costs: If your order has already shipped, you will be responsible for the return shipping costs. This will be deducted from your store credit.
• Restocking Fees: We generally do not charge restocking fees for canceled orders, but this may vary depending on the item and circumstances. Any applicable restocking fees will be clearly communicated to you.
• Communication is Key: The sooner you contact us about a cancellation, the better we can assist you.

This policy is designed to be clear and transparent. We appreciate your understanding and cooperation. We strive to provide excellent customer service and will do our best to accommodate your needs.